Operate terminals

What is where in the terminal menu, and how to check the last transaction before you charge a customer again.

What to do when a card doesn't read.

Voice guidance, high contrast and headsets, so every customer can pay independently.

Protect customers' PINs, check terminals for tampering and clean them safely.

Buttons, readers and status icons are described under Terminal basics (RX5000) below.

When something goes wrong

Card doesn't read? Ask the customer to try again, holding the card close to the front of the terminal. Occasional misreads are normal.
Not sure if a payment went through? Check the last transaction before you charge the customer again.
Still a problem? Open the terminal menu and select Terminal information (terminal ID, serial number and software versions). Contact support with this information and a detailed description of the error. See Get support.
Terminal broken? Aera or your field service company replaces it. Technicians follow Replace a terminal.

What	Where / how
Contactless reader	Front of the screen. Customers tap here
Chip reader	Bottom of the terminal
Magnetic stripe reader	Right side
Open the terminal menu	Press 0 and .
Show terminal information	Open the menu, then select Terminal information
Turn on accessibility mode	Press and hold 5 on the idle screen, or tap the accessibility icon. See Accessibility mode
Restart the terminal	Press and hold < and .

Icon	Meaning
Time	Current time
ECR connection	Connected to the ECR
TMS connection	Connected to terminal management (TMS)
Lock	Encryption enabled
Ethernet / Wi-Fi	Network in use
Camera disabled	The camera is turned off
Stored offline transactions	Payments stored on the terminal, waiting to be sent
Contactless icon	Contactless symbol on the screen