Accessibility mode

Accessibility mode helps customers who need audio guidance, high-contrast screens or simpler interaction. It works on portable terminals, integrated terminals with a physical PIN pad, and PIN-on-glass touchscreens.

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European Accessibility Act
Accessibility mode supports merchants preparing for Directive (EU) 2019/882, which applies to products placed on the market after 28 June 2025.

Turn it on

Tap the accessibility icon, top right of the idle screen.
Press and hold key 5 on the idle screen (supported devices).
Plug a headset into the terminal.
Send AeAccessibilityMode: true from the ECR. See Enable from the ECR.

What changes for the customer

Voice guidance from "present card" through "confirm choices" and "enter PIN". Customers can use their own headphones.
High contrast and larger text on key screens, for example black text on a white background.
Full coverage of every step where the customer interacts: PIN entry (touchscreen or keypad), currency choice (DCC), and card application selection when the card has several.

Who it helps

Need	How the mode helps
Blind or low vision	Voice guidance, private audio through a headset, high contrast and larger text
Deaf or hard of hearing	Every essential step works through on-screen prompts and visual confirmations
Motor or dexterity	Clear, simplified flows. The touchscreen layout reduces mis-taps
Colour vision	Less reliance on colour-only signals

Enable from the ECR

Add AeAccessibilityMode (Boolean) to the request. It is optional, and the default is false. Supported from Integration guide 1.15. The field sits in a different place in each request:

Request	Where the field goes
CardAcquisition	`CardAcquisitionRequest.CardAcquisitionTransaction`
Payment	`PaymentRequest.PaymentTransaction.TransactionConditions`
BalanceInquiry	Directly under `BalanceInquiryRequest`
PIN	Directly under `PINRequest`

Example from a Payment request:

Example from a Payment request

"TransactionConditions": {
  "AeAccessibilityMode": true
}

FAQ

Does it need special hardware? No. It works on supported terminals: turn it on at the terminal, from the ECR, or by plugging in a headset.

Can customers use their own headphones? Yes.